Frequently Asked Questions

Is this tile?

No, this is poured cementitious concrete. No tile is needed with this product

Is this stamped concrete?

No, these are casted from rubber molds made specifically for Casterra.

How is it installed?

Plywood substrate, waterproof membrane, thinset mortar

Will you work with my plumber or contractor?

Yes! While this product can be installed by DIY’ers we typically work with plumbers and contractors.

Is it likely to crack or break?

Our products are reinforced with fiber mesh and casted with the highest quality ingredients to help ensure these products will not crack under standard use

What sizes are available?

Please refer to our sizing guide  [link sizing guide here]

What colors are available?

Please refer to our color chart

Can you put this over the tile?

No. Our product is a direct replacement for a tiled shower.

How much does it weigh

Depending on the size. It can weight anywhere from 180lbs – 300lbs.

Does it have to be resealed over time?

Once every 4-5 years is recommended

Does it have to be resealed over time?

Any non-bleach products.

What kind of drain is recommended?

You can find our drain products here [link].  Depending on the drain style you choose we use Schluter drain products and others.

Is the drain kit included?

No it is not included, but can be purchased with the shower products. You can find our drain options here [link]. You may also purchase your drain kits at your local hardware or plumbing supply stores. Please ensure you purchase the correct drain kit for your particular shower. The recommended drain kit is listed for each product.

How long does it take to manufacture?

Standard products are typically shipped in 4-6 weeks depending on sizes and colors. Custom sizes and colors will vary.

Why does the price vary per style option?

Each design is unique, so pricing can vary depending on the design option you choose. Some textures and colors are more labor intensive than others.

Do you offer contractor discounts or wholesale options?

We do offer contractor discounts. Discounts will vary depending on order quantity and delivery schedules.

Can this product be used in Multi-unit Developments?

This is the perfect product for multi-unit home houses, condos, apartments and hotel developments since our molds are reusable and create copies of the same product each time.

Do you require a deposit?

Yes, typically we require a 10% deposit at the signing of the contract.

Are the colors exactly as shown on the website?

Colors can vary slightly from piece to piece. The colors shown on our website are taken from our products directly.

Do you offer textures on other products too?

Yes we can recreate these textures on flat surfaces for countertops, bench seats, wall units and art installations. All of these are custom products and will need to be discussed before ordering.

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