Privacy Policy

Updated May 8, 2024

Casterra, LLC ("Casterra," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how Casterra collects, uses, and discloses your information in connection with our business. This Privacy Policy applies to information that we collect through various means, including in-person interactions, phone interactions, websites operated by us (the "Sites"), software applications made available by us for use on computers and mobile devices (the "Apps"), our social media pages and apps (collectively, our "Social Media Pages"), and HTML-formatted email messages that link to this Privacy Policy (collectively, including the Sites, Apps, and our Social Media Pages, the "Services").

Information We Collect

We collect various types of information, including Personal Information, which is information that identifies you as an individual or relates to an identifiable individual. The types of Personal Information we collect may include your name, postal address, telephone and mobile numbers, email address, credit card number or other payment number, date of birth, gender, IP address, profile pictures, or social media IDs. We collect this information when you create an account or profile, order or register a product, order literature, enter contests or incentive programs, sign up for newsletters, download an App, participate in a survey, contact customer service, or otherwise do business with us or interact with the Services. We may also receive your Personal Information from other sources, such as affiliated entities, public databases, cooperative databases, joint marketing partners, social media platforms, and other third parties.

How We Use Your Information

We use your Personal Information to provide the services you request from Casterra, such as responding to product information requests, registering products, fulfilling orders for parts, products, or customer service, initiating refunds, administering contests or incentive programs, and facilitating online product visualization applications and preferred products catalogs. We also use Personal Information to send you news about our products and promotions, to conduct online surveys, contests, other similar promotions or incentive programs via email, telephone, or postal mail, and to notify you of special events and products that you might be interested in. Additionally, we may use Personal Information to send you important information regarding the Services, changes to our terms, conditions, and policies, and other administrative information. We may also use the information to improve Casterra's online and other services, to understand consumer preferences in developing product improvements and innovations, and for internal business purposes, such as optimizing users' Services experiences and analyzing, managing, and expanding our businesses.

Choice: Opt-Out

If you do not wish to receive marketing-related emails from us, you may opt-out of receiving such emails by following the unsubscribe instructions contained in each email. Please note that, if you opt-out, we will not be able to remove Personal Information about you from the databases of Affiliated Entities or other third parties with which we have already shared your Personal Information as of the date on which we implement your opt-out request. If you wish to cease receiving marketing-related emails from such Affiliated Entities or other third parties, please contact them directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.

Selling of Personal Information

We do not "sell," as that term is defined by applicable law, your Personal Information or any other information we collect about you to any affiliated or unaffiliated third parties.

Retention of Personal Information

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected, such as the length of time we have an ongoing relationship with you and provide services to you, whether there is a legal obligation to which we are subject, or whether retention is advisable in light of our legal position.

Third-Party Services

The Services may contain links to other sites that are not operated by Casterra. Casterra is not responsible for the privacy practices or the content of such other websites, including websites operated by affiliated entities. We provide such links only as a convenience, and the inclusion of links on the Services does not imply endorsement of the linked site by Casterra. If you provide any Personal Information through any such third-party website, your transaction will occur on such third party's website (and not on the Services) and the Personal Information you provide will be subject to the privacy policy of that third party. Casterra recommends that you review the privacy policy of third-party websites arrived at from links on the Services.

Authorized Agents

If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled "Individual Requests." Not all kinds of requests can be made by authorized agents in all states. As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled "Individual Requests" or confirm that you provided the agent permission to submit the request.

Use of Sensitive Personal Information

Subject to your consent where required by applicable law, we may use Sensitive Personal Information for purposes of providing goods or services as requested by you; ensuring security and integrity; short term transient use such as displaying first party, non-personalized advertising; performing services for our business, including maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of our business; and activities relating to quality and safety control or product improvement.

Policy Modifications

Casterra reserves the right to make changes to this Privacy Policy. In the event that Casterra makes a material change to this Privacy Policy, it will be posted here. We encourage you to check this page regularly because your continued use of the Services following any changes to the Privacy Policy will be deemed to constitute your acceptance of such change. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@casterraco.com.